Essential characteristics of the products and services sold

Le site Internet www.VerdeLine.com.tn vend :

The website www.VerdeLine.com.tn sells:

  • products that respect the environmentThe customer declares to have taken the knowledge and to have accepted the general conditions of sale before the placing of his order. The validation of your order is thus worth acceptance of the general conditions of sale.

ARTICLE 1: Price

The opening of an account and the use of the Service are free, without obligation of purchase on the Site.

Only the purchase of Products is paid, all the prices of our products are indicated on the site in Tunisian dinars except share in the expenses of forwarding.
In case of an order is delivered in a country other than Tunisia, the customer is
the importer of the products he buys.

For all products shipped the invoice is established on the price excluding taxes. The customer is solely responsible for the declaration and payment of any customs duties or other taxes that may be due in his country.

Delivery costs are not included in the price. The order form indicates the amount of the delivery charges before any order is placed.

ARTICLE 2: Availability of products

The available products appear on our site accompanied by the mention “available”. In order to meet the expectations of our customers, the availability of our products is regularly updated on our website.

If you have ordered an unavailable product after the validation of your order, you will be immediately informed. We will proceed with the cancellation of your purchase. If the amount had already been debited, you will be immediately refunded.

ARTICLE 3: Order

You can order our products directly on our website or by phone from Monday to Friday from 9 am to 7 pm (except holidays). To place an order on our website, choose your items and add them to the basket. Validate the contents of your basket.

Important notes:

    •  If you already have a customer account on our site, please login.
    • If you do not have a customer account on our site, please create one.
    • Choose a delivery method according to your order.
    • Check the “payment” box to complete your order online.

Confirm your payment.

You will receive an e-mail confirmation of your order at the e-mail address you provided when you created your customer account.

Check the details and the total amount of your order. Correct any errors before acceptance.

The transfer of ownership of the product will take place only after the full payment of your order.

ARTICLE 4: Delivery

We make our deliveries only in Tunisia

  • We deliver exclusively to the address indicated by the customer.

The delivery is carried out according to the following modes

  • Delivery by Rapide-Post

Delivery by carrier during the working day (from 8 am to 6 pm from Monday to Friday). The delivery will be made within the time indicated at the time of the order.

ARTICLE 5: Methods of payment

  • Several means of payment are accepted. As a customer, you have the possibility of paying by bank card/check/cash].
  • We accept payments by credit card When paying online, please indicate your credit card number, its expiration date, and the 3 digits on the back of the card. The online payment is secure.
  • We accept payments by check from 200 DT
  • We only authorize checks issued by a bank located in Tunisia
  • As soon as you place your order, we proceed to the reservation of your product
  • In the absence of reception of the check in the indicated time, we will see ourselves in the obligation to cancel your order.
  • Your check will be immediately returned to you upon receipt of it. The payment is cashed upon receipt of the check.

We require complete payment of the order.

ARTICLE 6: Complaints of the consumer

Any complaint from the consumer must be sent by mail to the address mentioned by VerdeLine or by the electronic way.

ARTICLE 7: Intellectual property

All comments, images, and illustrations on our site are exclusively reserved for us. Under the intellectual property and copyright laws, any use is prohibited except for private use.
Without prior authorization, any reproduction of our site, whether partial or total, is strictly forbidden.

ARTICLE 8: Right of access / Personal data

You have a right to access and rectification on all the data concerning you in accordance with the regulations in force

  • Certain information relating to the customer will be transmitted to the salesman (namely the name, first name

namely the name, first name, address, and telephone number) and this, in order to allow the treatment and the delivery of the ordered products.

ARTICLE 9: Competent jurisdiction and applicable law

The present conditions of sale online are subjected to Tunisian law (Law n° 2000-83 of August 9, 2000) In the event of litigation between the consumer customer and our company, the applicable right is the Tunisian right

  • The Tunisian courts are the only ones competent in case of a dispute.